Privacy Policy

We take the protection of your personal information seriously.

Thank you for visiting SALES VINE PTY LTD (ABN 90 657 505 158), an online website managed by our Head Office, located in Brisbane, QLD. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

The term "Personal Information" in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained.

Consent

The purpose of this website is to provide you with trusted information regarding our operations, and information from our suppliers and internal / external sources. By continuing to use the Website, you hereby consent to our collection, storage, use and disclosure of your Personal Information for the purposes specified in this Privacy Policy.

What We Collect

For the purpose of this Privacy Policy, “Personal Information” includes any information or opinion, whether true or false, about a person who is identified or whose identity can reasonably be established. Personal Information is not limited to information committed to a material form.

Types of Personal Information we collect may include, without limitation, your name, nickname, age, date of birth, email address, gender, company name and size, phone number, company identifier number, transactional data obtained via third-party payment services, geographical information obtained from your device transmissions, and other user-generated content uploaded to and/or stored on our servers. We may also collect non-personal statistical information, such as analytics and cookies data in accordance with our Cookies Policy, IP addresses and the specifications and settings of your devices (such as your preferred language) used to access the Website.

Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other agencies or suppliers. If you ask us about an issue that needs to be dealt with by another supplier, we will either resolve this directly for you or provide you with the necessary details to make contact yourself. You may opt out of further contact from us at any time.

Collection of Information

We solicit and collect Personal Information where reasonably necessary for the proper function of our Website and our business. We directly and indirectly collect Personal Information from you, including but not limited to:

When you make an enquiry through our Website;
Via the use of unique User ‘cookies’, trackers, mobile device IDs or pixel tags;
When you register an account with us;
When you subscribe to our mailing list;
When you request one of our catalogues

Additionally, we may collect information that has not been directly solicited from you, and is reasonably necessary for the proper function of our Website. Where such unsolicited information falls outside this reasonable necessity, we endeavour to destroy and/or de-identify the information as soon as practicable.

Use and Disclosure

We will retain your information for as long as reasonably necessary for legitimate business or legal purposes. Any Personal Information collected of the type described above may be used, stored or disclosed by us for the following purposes, including but not limited to:

In the course of the regular operation of the Website and our services;

To respond to enquiries, requests, feedback and complaints;
For the development of new services or products;
To better understand customer trends;
To improve your overall user experience of our Website;
To verify your eligibility for the Website;
To enforce or exercise any rights pursuant to our Website terms and conditions, or to protect the rights, property or safety of ourselves or others;
To investigate any user complaints against you or in relation to your use of the Website; and
To promote The Sales Vine PTY LTD, including through marketing purposes and promotions;
To fulfil an order placed by you or provide you or complete other transactions with you or on your behalf; and
To provide you with our resources (e.g., our product catalogue) that you have requested.

In addition to the above-mentioned purposes, your Personal Information may be used or disclosed for any of the Permitted General Situations outlined in s. 16A of the Privacy Act 1988 (Cth) or international equivalents. We may be compelled by operation of law to disclose any information relating to you, including your identity and contact details.

Financial Data

Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return or exchange products or services either directly with our sales team, via our website and any related mobile applications. We store limited financial data. Most financial data is transferred to our payment processors, PayPal, Pinch or Stripe and you should review these processors’ Privacy Policy to determine how they use, disclose and protect your financial data.

As a courtesy, PayPal’s Privacy Policy can be found here.

Pinch’s Privacy Policy can be found here.

Stripe’s Privacy Policy can be found here.

Direct Marketing

Your Personal Information may be used to offer you new products and services, notify you of new developments to our existing products and services, or any other commercial communication including letting you know about the goods and services of any of our affiliates and/or Commercial Partners. By continuing to use the Website, you hereby consent to such marketing communications. We may only send you email marketing communications if you have asked us for information about our goods and services or you agreed to receive marketing communications. If you do not wish to receive direct marketing communications from us, you may opt-out at any time by contacting admin@salesvine.com.au. We will always give you an opportunity to opt-out of receiving future marketing communications.

Third-Party and Cross-Border Disclosure

From time-to-time, it will be necessary for us to share your Personal Information with third parties and/or our Commercial Partners in order for you to fully utilise our Website, including third-parties outside Australia, advertisers and analytics entities. We take reasonable measures to see that these entities provide necessary safeguards and will respect your privacy in line with the Australian Privacy Principles or their international equivalent. You agree that we may process your Personal Information on a server outside the country in which you live. Safeguards are in place for the protection of your data. Alternatively, we may request your explicit consent to share your Personal Information. You may withdraw your consent at any time in accordance with the further terms of this Privacy Policy.

External Websites

This Privacy Policy applies solely to information collected in connection with our Website. We take no responsibility for the collection of information and/or privacy practices of any third-party websites or applications that may be accessible via a hyperlink or third-party advertisement on the Sales Vine Website. These links are meant for your convenience only and you agree that once you leave our Website via such a link, you are responsible for checking the applicable privacy policy of the third party site.

Complaints and Requests

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it. You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

Cookies, Trackers and Analytics

We may use "cookies" technology to store data on your computer using the functionality of your browser. Cookies do not in any way identify you or provide access to your computer. Any data collected through cookies will be used in accordance with our Cookie Policy and our own Privacy Policy and other relevant third party privacy policies (including our Commercial Partners).

You can modify your browser to prevent cookie use but if you do our Website may not work properly for you. The information stored in the cookie is used to identify your browser or device. This enables us to operate an efficient service and to track the patterns of behaviour of users of the Website. In the course of serving advertisements to the Website (if any), third-party sites (including Facebook Pixel, Google Analytics and Google AdWords), advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by any such third-party advertiser or tracker is not subject to this Privacy Policy, but subject to the privacy policy of the relevant entity.

We may use the Facebook Pixel to collect or receive information from our Website and use that information to provide measurement services, targeted advertisements as further described in the Facebook Data Policy located at https://www.facebook.com/about/privacy. For more information regarding Facebook’s use of cookies, please read their cookie policy at: https://www.facebook.com/policies/cookies/

The Sales Vine uses some Google features as outlined below. Google uses data when you use their partners' sites or apps.

The Sales Vine may use Google Ads. Google Ads is an online advertising tool used to promote products and services on Google Search, YouTube and other sites across the web. You can set preferences for how Google advertises to you using the Google Ad Preferences page, including your option to opt-out from such promotions by visiting this link: https://myaccount.google.com/data-and-personalization?pli=1.

The Sales Vine may use Google AdWords’ remarketing feature to advertise our Website on third party websites (including Google) to previous visitors. This would be in the form of an advertisement tailored to you on the Google search results page, on a site in the Google Display Network, or on other third party websites and apps (including social media). In order to provide this feature, The Sales Vine, Google & other third-party providers may use cookies and other advertising technologies to recognise you as you use and return to our Website. If you want to, you can opt-out of interest-based advertising entirely by visiting the Network Advertising Initiative opt out page found here: https://optout.networkadvertising.org/?c=1.

The Sales Vine uses Google Analytics which collects statistical, non-identifying information about visitors to the Website through cookies. It transmits website data to Google servers in the United States.

The Sales Vine uses Google Tag Manager to manage tags (such as measurement and marketing optimization JavaScript tags) to support Google Analytics, including to some of our Commercial Partners. Google may collect your data in course of providing this service but will not share such data with any other Google product without consent. Google shall collect such information in accordance with their Privacy Policy which can be read at: https://policies.google.com/privacy.

You may opt-out of Google’s cookie use by installing this browser extension: //tools.google.com/dlpage/gaoptout.
For more information on Google’s Privacy & Terms, please visit: www.google.com/policies/privacy/partners/.

For more information on safeguarding your data with Google, please visit: https://support.google.com/analytics/answer/6004245.

For more information regarding Google’s use of cookies and collected data can be found in their privacy policy here: https://policies.google.com/technologies/partner-sites.

Our Obligations

This online service is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

Contact Us

Contact us about any privacy concerns you may have.
Alternatively, you can write to us at:
4 Higgs Street, Albion, Brisbane 4010
E: admin@salesvine.com.au